Order Tracking Policy

At Caseflip.pk, we want you to shop with confidence and always know where your order is. Our order tracking policy ensures that you can easily monitor the status of your purchase from the moment it leaves our warehouse until it arrives at your doorstep.

1. Order Confirmation

• Once your order is placed, you will receive a confirmation email with your order details.

• Please ensure your email address and contact details are entered correctly at checkout.

2. Processing Time

• All orders are processed within 1 to 2 business days after order is confirmed.

• During peak seasons, processing may take slightly longer.

3. Tracking Information

• As soon as your order is shipped, you will receive an email with a tracking number and a link to track your package.

• Tracking may take 24–48 hours to update after dispatch.

4. How to Track Your Order

• You can track your order anytime using the link provided in your shipping confirmation email.
  

5. Delivery Updates

• Delivery times vary depending on your location. Estimated delivery times will be provided at checkout.

• We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.

6. Missing or Delayed Orders

• If your tracking shows “delivered” but you have not received your package, please:

  • Check with neighbours or your local post office.

  • Contact the shipping provider directly using your tracking number.

  • Reach out to us at caseflipofficial@gmail.com for further assistance.

7. Incorrect Address

• Please double-check your shipping address before placing your order.

• We are not responsible for lost packages due to incorrect or incomplete addresses.